Effective Date: [Insert Launch Date]
At MORI, we strive to ensure client satisfaction with all photography services and digital products. However, as our work involves digital content and custom creative services, refunds are only granted under specific circumstances, as outlined below.
Eligibility for Refunds
Refunds may be granted under the following conditions:
- Client-initiated cancellation: If you cancel your booking before the scheduled shoot or delivery work begins, you may be eligible for a full or partial refund, depending on how much work has been started.
- Service cancellation by MORI: If MORI must cancel the service due to unforeseen circumstances (e.g. illness, emergency, or scheduling conflict), clients are entitled to a full refund or the option to reschedule.
- Incomplete or faulty delivery: If the final product is incomplete, corrupted, or fails to meet the agreed project requirements (as discussed prior to booking), a partial or full refund may be issued after review.
- Technical issues: If files cannot be delivered or accessed due to MORI’s fault, and we are unable to resolve the issue within a reasonable time, you may be eligible for a full refund.
Circumstances Where Refunds Are Not Issued
Refunds will not be issued in the following cases:
- The client changes their mind after final delivery has been made.
- The client fails to attend a scheduled photoshoot without at least 48 hours' notice.
- The client is dissatisfied with the creative or artistic direction after work has been completed, provided it aligns with the pre-agreed vision and brief.
- The client does not respond or communicate during critical stages, causing project delays or missed deadlines.
- Refunds will not be given for digital products once delivery has begun, if you agreed to waive your 14-day cancellation rights at the point of booking (as per UK Consumer Contracts Regulations).
Request Timeframe
- Refund requests must be submitted within 7 days of delivery of the final product.
- Requests after this period may not be eligible, unless the product is proven to be faulty or incomplete.
Processing and Refund Method
- Approved refunds will be processed within 5–10 business days from the date of approval.
- Refunds will be issued via the original payment method used during booking — either PayPal, bank transfer, or cash (if applicable).
How to Request a Refund
To request a refund, please contact us at [Insert email address on launch] with the following information:
- Full name
- Date of booking/service
- Description of the issue
- Any supporting evidence (if applicable)
All refund requests will be assessed fairly and individually.